Have a Quote? Book a Service Time
Finding Ways to Say Yes
GlassMasters Specializes in the Replacement and Repair of Automotive Glass for All Makes and Models
Roger Tulk
President/CEO
Roger Tulk
President
Roger started working at GlassMasters in 2002. A natural-born leader, he inspires confidence and integrity in everyone around him. During his 20-year tenure, he has gained a complex, intuitive knowledge of the auto glass industry specifically, and the auto service industry in general. A living example of GlassMasters guiding principles, Roger walks the walk when it comes to positivity, leadership, mastery and ownership. Though now operating out of Calgary's head office, he remains a die-hard fan of the Edmonton Oilers. On his time off you’ll find him skiing, fishing and travelling with his family, or sitting around a fire talking about Mötley Crüe and Motorbikes.
Favourite Quote:
"You are paid in direct proportion to the difficulty of the problems you solve"
- Elon Musk
A Culture
of Leaders
& Innovators
GlassMasters Autoglass was founded in 2001, in Calgary, as an auto glass replacement and repair company. Twenty years later, the landscape has changed dramatically – our industry has evolved, the vehicles we work on have become more complex, and consumer behaviour has changed – and we have changed. Yet, 20 years ago, GlassMasters was started with the belief that intuitive and engaging customer experiences will help move our business forward – and we still believe that today.
We develop insightful strategies rooted in the dynamic nature of consumer behaviour and technological advancement.
At our core, we are a culture of leaders and innovators. We aren’t just an auto glass company whose end goal is merely to install windshields for great prices. We aren’t just an automotive service company that follows the industry standard. We set our bar. We develop insightful strategies rooted in the dynamic nature of consumer behaviour and technological advancement. We turn those insights and strategies into experiences customers ultimately engage with.
The experiences we create are multi-faceted. We offer a comprehensive online booking process, including pick up and mobile service and same-day replacements and repairs. Our technicians are trained with industry-leading ADAS calibration and auto glass removal tools. We put these factors together and create the ultimate auto glass replacement experience. An experience that wins customers for life.
Our purpose is to keep customers safe by providing expert auto glass service that is affordable, fast, and friendly. We work hard and have fun doing it. We believe leadership is a behaviour, not a job title. We lead by example. We seek to be masters of our skills – patient teachers and committed learners of our craft. Most important of all, we are each personally accountable.
At GlassMasters, we find ways to say yes.
Roger Tulk,
President/CEO
Meet the Team
Head Office
Jamie Goddard
Vice President - Sales and Business Development
Jamie Goddard
Director of Sales
Jamie started working at GlassMasters in 2008. Highly respected by GlassMasters management and staff, Jamie leads by example and sets the benchmark for great customer service. His 20 years of experience in the auto glass industry have endowed him the instincts, best practices and work ethic he imparts on the rest of the company, every day. This makes him an integral part of building and maintaining account relations for GlassMasters across the prairies. A Consummate professional and an expert in solution-seeking - Jamie finds ways to say yes!
Starting every day before the sun rises, he gets work done early! This leaves plenty of time for his favourite activities: Camping, Kayaking, walking his labrador "Moose", and spending time with his family.
Favourite Quote:
"2 is one, and 1 is none"
Ryan Partridge
Operations Manager
ADAS Calibration Expert
ADAS Calibration Expert
Ryan Partridge
Operations Manager / ADAS Calibration Expert
Ryan started working at GlassMasters in 2011. Ryan's organizational skills and talent for logistics are essential to the way we now do business. He has a wide skillset and knowledge base, from store operations in both retail and wholesale, to the complex intricacies of the Opti-aim calibration system. Ryan always has an answer, and if he does not, he's the one to find it! Attention to detail, problem-solving and hard work are very important to Ryan, he is always the first one to roll up his sleeves, and the last one to take off his boots! A jack of all trades at GlassMasters and at home, when not doing his own renovations, Camping or Cross-Country Skiing, Ryan is an avid Lego and Traxxas RC car enthusiast.
Favourite Quote:
"Anything worth doing, is worth doing right, now!"
Gregg Upshaw
Business Process Manager
Gregg Upshaw
Business Process Manager
Gregg has been with GlassMasters since 2007. A true team player, Gregg is a constant source of encouragement and advice to all of us here at GlassMasters. Our resident poet, we all look forward to Friday, when he never fails to delight with a few humorous lines. A shepherd of lost dollars, Gregg is in charge of all receivables in the company, so if he’s looking for you, he’s looking to get paid! While his friendly demeanour might get you to drop your guard, his attention to detail and sheer stick-to-itiveness will drive the win home for our team. Gregg is a fan of the Toronto Blue Jays, loves to play guitar, ride his motorcycle, and go “glamping”, which is a lot like camping, only more glamourous.
Favourite Quote:
"Grant that I may not criticize my neighbour until I have walked a mile in their shoes"
Susan Wenstrom
Vice President - Finance and Accounting
Susan Wenstrom
Controller
Susan has been with GlassMasters since 2017. When it comes to Susan, “Sprezzatura” is the word of the day. She is the central command and safety net for our operations. A graceful and seemingly tireless multi-tasker, every day we all wonder how she possibly gets it all done, and yet, she does it with a smile and a laugh – as though it took no effort at all. Susan makes sure that any issue that gets brought to her attention is seen through to the end, and the leadership and guidance she provides is an invaluable resource for everyone who works here. Hailing from Saskatchewan, Susan’s favourite team is the Roughriders. When not watching the game, she loves to travel, hang out with friends, and work on home improvement projects. When she does decide to relax, she enjoys a tall glass of wine and a scroll on her iPad. Her kids would say she’s addicted to the iPad, but “only a little bit” – just “five more minutes”.
Favourite Quote:
"See someone else’s strength as a complement to your weakness"
Brady Speirs
People, Culture and Recruitment Coordinator
Brady Speirs
People, Culture and Recruitment Coordinator
Brady has been with GlassMasters since 2022. A diligent and eager task master, Brady helps our company put its best foot forward by exemplifying our capacity for compassion, cooperation and hard work - The keys to cultivating a winning team. A fan of the Calgary Flames, when she isn't watching the game, you might find her at a local recreation centre enjoying a swim or relaxing at home with a Glass of Wine... or for those tougher days maybe an Old Fashioned.
Favorite Quote:
“An eye for an eye makes the whole world blind” – Mahatma Gandhi
Chris Caissie
Sales Manager
Chris Caissie
Sales Manager
Chris has been with GlassMasters since 2011. Personable and friendly, on any given day you will find Chris somewhere in southern Alberta pushing hard for sales and connections to help us grow our business. He’s no shark though! Chris plays the long game, going above and beyond for his customers, he builds trust and reciprocity by always staying accountable, and showing ownership over everything he touches at GlassMasters. A fan of the Edmonton Oilers, when he isn’t fighting the remote from his three children to watch the game, he likes to Golf, ride motorcycles and get outdoors camping. Chris stands for his community and his country, volunteering his time as a Firefighter in Penhold Alberta. Our Hats go off to him!
Favorite Quote:
“You miss 100% of the shots you don’t take” – Wayne Gretzky
Jesse Storrs
Payroll and Purchasing
Jesse Storrs
Payroll and Purchasing
Jesse has been with GlassMasters since 2019. Always striving to do more, Jesse has done work for our wholesaling division ARG, as well as HR duties and purchasing/tracking of inventory trends. He loves to learn new things! Jesse is friendly, caring, and always willing to lend a helping hand, where ever he might be needed. Capable and armed with an intrinsic knowledge of how we do things here at GlassMasters, Jesses insight and involvement are essential to the way we do business. Our resident Cricket fan, Jesse cheers for the Sydney Sixes. When he isn’t waiting until 3am to watch a game live, he likes hockey, travelling and spikeball.
Favorite Quote:
“Until you cross the bridge of your insecurities, you can’t begin to explore your possibilities” – Tim Fargo
Josh Doucette
Accountant / Sr. Purchaser
Josh Doucette
Accountant / Sr. Purchaser
Josh has been with GlassMasters since 2012. Friendly and approachable, Josh is always willing to help everyone he works with. Rather than play a blame game, he offers real solutions and engages with problems that arise in a detail oriented, calm and collected manner. Always willing to try something new, and never one to shy away from a challenge, Josh moved into a new role as our Accountant in 2020. (What a year to make that transition!) A fan of the Edmonton Oilers, when he isn’t watching hockey, he’s probably playing it. Off the ice he likes to cook and travel.
Favorite Quote:
“The strength of the team is each individual member. The strength of each member is the team.”
Thomas Watson
Regional Manager Saskatchewan / Retail Sales Manager
Thomas Watson
Branch Manager Saskatoon / Online Sales Manager
Tom has been with GlassMasters since 2016. He was the only baby boomer born in 1990. He will not use self-checkout, can read and write cursive, and hates the word organic. Tom is an excellent ambassador for GlassMasters. He continually works on his leadership skills and genuinely cares about the people he works with. Give Tom any project and be prepared to be amazed at the results. When Tom is not watching hockey, this Edmonton Oilers fan loves to spend time in the garden doing yard work and tending to the BBQ/smoker. He makes a mean beef brisket. Unless you have days to talk Politics or Philosophy with Tom, don't bring up the topics.
Favourite Quote:
"Let me never fall into the vulgar mistake of dreaming that I am persecuted whenever I am contradicted"
– Ralph Waldo Emerson
Mark Hanson
Regional Manager Southern Alberta
Mark Hanson
Regional Manager Southern Alberta
Mark has been with GlassMasters since 2015. If his charm doesn’t work on you, his sense of humour sure will! Caring, Conscientious and a lot of fun, Mark is a Cornerstone of success to our Companies Southern Alberta Region, in Airdrie, Calgary and Lethbridge. Excellent leadership skills and a calm, collected demeanour ensure that every customer walking out of his door is happier and more confident than when they came in. A fan of the Detroit Lions, when Mark isn’t watching football, he’s either playing golf, riding his dirt bike or working on projects around the house.
Favourite Quote:
"I'm not superstitious, but I am a little stitious"
- Michael Scott
Nixon Le
Accountant
Nixon Le
Accountant
Nixon has been with GlassMasters since 2019. Starting as an Assistant Manager in Lethbridge AB, Nixon completed school and joined our Head Office team as an accountant in Oct 2023. Always optimistic and patient, he strives to give great customer service and improve the mood of everyone around him. His value of Integrity and teamwork make him a perfect fit here at GlassMasters. Nixon cheers for the Detroit Red Wings, loves to exercise outdoors, go rock climbing, and likes to talk about cars and cooking.
Favourite Quote:
"If you're not 15 minutes early, you're 15 minutes late"
Anna Samonte
Accountant
Anna Samonte
Accountant
Anna has been with GlassMasters since 2023. Anna brings clarity and calm to every issue with a patient, process oriented approach. It's a wonder how she remains so flexible while still upholding one of our main company values, "We are each personally accountable". When shes not buried in paperwork, Anna likes to watch movies, listen to good music and travel every chance she gets.
Favourite Quote:
"Strive not to be a success, but rather to be of value"
- Albert Einstein
Azim Kanji
Senior Manager Northern AB
Azim Kanji
Senior Manager
Azim has been with GlassMasters since 2013. His exceptional customer service skills are apparent the minute you walk into his store, or when he answers the phone. His customer-centric, positive and genuine approach to dealing with issues that arise makes him a valuable member of our team. Ownership and accountability are key factors that stand out when you deal with Azim. He cheers for the Chicago Bulls, (but only in the ’90s). On his time off he enjoys reading a good book, painting, writing poetry and weight-lifting.
Favourite Quote:
"Service to others is the rent you pay for your room here on Earth"
– Muhammad Ali
Calgary North West
Wade Beaugrand
Branch Manager
Wade Beaugrand
Branch Manager
Wade has been with GlassMasters since 2004. Wade's loyalty to his fellow team members and his compassionate approach to problem-solving are what sets him apart. An excellent auto glass technician in his time, he eventually put down his tools and started picking up phones. Wade is extremely knowledgeable about auto glass and the auto industry in general. When he isn’t cheering for the Vancouver Canucks, he likes to golf, hang out with his kids and enjoys lakeside BBQs in the summer.
Favourite Quote:
"You miss 100% of the shots you don’t take"
- Wayne Gretzky
Edmonton West
Ryan Thompson
Branch Manager
Ryan Thompson
Branch Manager
Ryan has been with GlassMasters since 2022. An expert at building trust, Ryans Integrity and transparency leave a lasting impression on his customers. His Optimisim and positive outlook are a rallying point for the staff at our West Edmonton Location, and helps to keep his team productive and accountable. Positivity earns trust! A fan of the Montreal Canadians, if he isn't watching the game, he's probably out for a hike or a round of golf in fair weather. Otherwise he's probably playing video games!
Favourite Quote:
"People buy into the leader before they buy into the vision" - John Maxwell
Jared Hooey
Shop Foreman
Jared Hooey
Shop Foreman
Jared has been with GlassMasters since 2018. Honest and hardworking, He lives by our Guiding Principles for Ownership and Positivity. Jared's dedication to his craft is apparent in his workmanship and how he conducts himself on a daily basis. A fan of the LA Lakers, when he isn't watching sports, you'll find him out having drinks with friends, or home playing video games.
Favourite Quote:
"Everything Happens for a Reason"
Red Deer
Danielle McTavish
Branch Manager
Danielle McTavish
Branch Manager
Danielle has been with GlassMasters since 2021. Hardworking and Driven, although She's new to GlassMasters, She's not new to Auto Glass in the Red Deer Market. After nearly a decade of experience selling windshields Danielle is an expert in customer service. Integrity and honesty are what you will find if you deal with her. In her time off Danielle likes to spend time with family and friends, go hiking, and take road trips with no specific destination.
Favourite Quote:
"Sometimes you Win, Sometimes you Learn."
Shawn Luxton
Shop Foreman
Shawn Luxton
Shop Foreman
Shawn has been with GlassMasters since 2011. He is Hardworking, Loyal, and has the biggest heart around. He has extensive knowledge of everything glass and has been in the industry for 18 years. Shawn goes above and beyond for every customer, every time. He loves watching football, especially when his favourite team is playing - the New York Giants. On his time off Shawn likes to spend time with his family, and travel as far as his wife will let him!
Favourite Quote:
"Living the DREAM!!!"
Nick Slater
Assistant Manager
Nick Slater
Assistant Manager
Nick has been with GlassMasters since 2022. Friendly and cheerful, Nick is always willing to search high and low for ways to say yes to his customers. A stickler for the details, he might not sweat the small stuff, but it doesn't pass by undetected either! A fan of the Philadelphia Flyers, when he's not watching the game, he's probably enjoying a home cooked meal or playing a quick game at the nearest curling rink.
Favourite Quote:
"The way to get started is to quit talking and begin doing."
- Walt Disney
Regina
Jessica Hepworth
Assistant Manager
Jessica Hepworth
Customer Service Representative
Jessica has been with GlassMasters since March 2021. Jessica might be new to the auto glass world, but to her, great customer service is an old bag of tricks! Always friendly, cheerful and compassionate, Jessica is a great fit at GlassMasters, keeping Jim and Derek out of trouble!
A lover of animals of all shapes and sizes, Jessica loves to go riding with her horse, Jack. She also has three dogs and two cats, a regular Dr. Dolittle! If you don’t find her with one of her furry companions on her time off, you’ll find her spending time outdoors or watching the Saskatchewan Roughriders.
Favourite Quote:
"An apple a day keeps anyone away if you throw it hard enough."
Sherwood Park
Kody Pike
Shop Foreman
Kody Pike
Shop Foreman
Kody has been with GlassMasters since 2019. An eye for detail and a "quality comes first" attitude towards the work happening in his shop is what sets Kody apart, and is a big factor in what makes him an excellent Shop Foreman. He is always the first to crack a joke and smile, bringing camaraderie to his staff and customers. A fan of the Edmonton Oilers, New York Giants and L.A. Lakers, when Kody isn't watching sports you'll find him taking a jog, cooking or relaxing with a video game.
Andrew Ungureanu
Branch Manager
Andrew Ungureanu
Branch Manager
Andrew has been with GlassMasters since 2018. Efficient and meticulous, He is one of Edmonton’s resident ADAS calibration experts and Assistant Manager of our West Edmonton Location. A fan of the Edmonton Oilers, when not watching the game, he’s riding his motorcycle around town, or to one of Edmonton's many Car meets.
Favourite Quote:
"All my friends have life goals and I just want to go faster"
Airdrie
Calgary South
Joe Kander
Branch Manager
Joe Kander
Branch Manager
Joe has been with GlassMasters since 2017. His talent inspiring those around him, and his great decision-making skills are due to his great commitment to his staff and customers, and his passion for auto glass and everything we do, every day. Friendly and approachable, Joe and his staff are always ready to serve. Joe is a fan of the Detroit Red Wings and likes to play with dogs, hit the mountain to snowboard and when the weather isn’t the greatest, stay inside and play video games.
Favourite Quote:
"Your focus determines your reality"
- Qui-Gon Jinn
Darek Skiba
Shop Foreman
Darek Skiba
Shop Foreman
Darek has been with GlassMasters since 2007. Always keeping his outlook positive, Darek is unflappable in his resolve and resilient to challenges when it comes to his leadership skills. This is likely due to his open minded nature - He's always solution seeking! A fan of the Formula 1 Redbull team, if he's not watching a race, you'll find home gaming, playing guitar or travelling out to somewhere with great mountain biking trails.
Favourite Quote:
"Don't sweat the petty things, and don't pet the sweaty things" - George Carlin
Kelowna
Bryce Shegelski
Branch Manager
Bryce Shegelski
Branch Manager
Bryce has been with GlassMasters since 2014. A natural leader, Bryce inspires those around him with his charisma, integrity and work ethic. Always cheerful and a lot of fun to interact with for both customers and coworkers alike, he embodies our guiding principles, especially "We work hard and have fun doing it". A fan of the Calgary Flames, if he isn't watching a game, he's probably causing a ruckus somewhere, so keep an eye out.
Favourite Quote:
"The way a team plays as a whole determines its success. You may have the greatest bunch of individual stars in the world, but if they don't play together, the club won't be worth a dime."
- Babe Ruth
Edmonton South
Kyle Lambourne
Branch Manager
Kyle Lambourne
Branch Manager
Kyle has been with GlassMasters since 2022. An experienced leader, this is Kyles second time working on the GlassMasters team - He Managed two other stores between 2016 and 2018. Accountability is important to Kyle, and forms the bedrock of his ethos on teamwork and team building. A fan of the Edmonton Oilers, if he isn't watching the hockey game, he's probably coaching one. Besides being a huge sports fan, Kyle loves to travel and spend time with family.
Favourite Quote:
"You miss 100% of the shots you don't take" - Wayne Gretzky
Lethbridge
Sean Carpenter
Branch Manager
Sean Carpenter
Branch Manager
Sean has been with GlassMasters since 2019. Always a team player, he is friendly, outgoing and never shies away from a new challenge, like taking on the position of Branch Manager in 4 short years! Sean is hardworking, perceptive, and has all the makings of a great auto glass installer. He cheers for the San Francisco 49ers and likes to play Golf and Fish in his time off.
Favourite Quote:
"Do it right the first time."
Nixon Le
Assistant Manager
Nixon has been with GlassMasters since 2019. Nixon has been an excellent addition to our team in Lethbridge. Always optimistic and patient, he strives to give great customer service and improve the mood of everyone around him. His value of Integrity and teamwork make him a perfect fit here at GlassMasters. Nixon cheers for the Detroit Red Wings, loves to exercise outdoors, go rock climbing, and likes to talk about cars and cooking.
Favourite Quote:
"If you’re not 15 minutes early, you’re 15 minutes late"
Saskatoon
Sheldon Lacerte
Branch Manager
Sheldon Lacerte
Branch Manager
Sheldon has been with GlassMasters since 2018. Outgoing, ambitious and self assured are often the first impressions people take away when meeting Sheldon, but he's really just a big softy - Caring, compassionate and extremely loyal to his coworkers, friends and family. Let him know what you need to succeed and consider it done. The only thanks he will accept is a cup of coffee, even if it is his fifteenth cup that day. Many of us wonder if he eats at all, or is purely fuelled by caffeine. While not a fan of sports, there is one thing Sheldon is certain of - he hates the Toronto Maple Leafs. If he isn't vibrating into another dimension from the caffeine like a purring cat, he's probably drowning the world out with music so loud it's likely to cause hearing loss while playing League of Legends.
Favourite Quote:
"Sometimes there is no darker place than our thoughts, the moonless midnight of the mind."
– Dean Koontz
Shea Brick
Assistant Manager
Shea Brick
Assistant Manager
Shea has been with GlassMasters since 2018. In that time he has been able to build amazing relationships with his peers as well as his clients. He loves to have fun and is Saskatoon’s resident trickster! He is someone that will never give up, will never let you down and he would never, ever run around or desert you! He is continually searching for the perfect Caesar salad and he enjoys long walks (preferably on the beach).
Favourite Quote:
"When something is important enough, you do it even if the odds are not in your favor."
– Elon Musk
